Before, during, and after flights, senior cabin attendants are responsible for a wealth of administrative tasks that are vital for the smooth running of cabin services, including keeping note of stock levels of critical items, filing various types of flight reports, completing orders for supplies, and filing paperwork to ensure suitable staffing levels.

Before the implementation of the Digital Cabin Management System, all these functions were completed on paper records, which were then sent to Airline control centers and entered manually into a computer system. The paper-based system made it difficult to address important issues in good time and made central monitoring tasks very complicated.

In addition, many important tasks, such as determining how much catering to load onto aircraft or reporting malfunctions were all conducted using a manual system that often caused unnecessary delays. It was apparent that there was a need for a central platform to manage these operations more efficiently.

All the tasks that were previously performed on paper have now been carried over to the digital platform and the data provided by attendants can now be monitored instantly on the airline’s IT systems.

Integrations

One of the key benefits of the project is that Digital Cabin Management System (digital cabin crew) has integrated disparate applications developed by different aviation industry manufacturers, thus enabling a flow of real-time information. Thanks to the application, which was specially developed with Airlines’ needs in mind, it is now possible to view and share all documents digitally, as well as to obtain detailed and up-to-date reports.

In addition, the server-side digital cabin management application, to which all mobile devices are connected, has been developed by Lydia’s experienced software team.

Boosting efficiency and service quality

Thanks to the digital cabin crew system, many airlines now use an environmentally friendly approach and can obtain cabin data much more quickly and efficiently. By eliminating the inefficient paperwork, flight attendants have been freed to concentrate on improving the quality of service offered to passengers since their operational workload has been significantly reduced. In addition, the Cabin Management System (CMS) has also eliminated data loss, misplaced documents, and delays caused by the inefficiency of the old manual approach, thus bringing about a much quicker and more reliable flow of information.